Client Onboarding: First Impressions Count!

Is your client onboarding experience slow and inconsistent?

First impressions count!  You don’t get a second chance and with every new encounter, you are being evaluated. For Accounting firms the first real test of a client relationship is how they onboard new clients. This time can be challenging and fractious for several reasons.

Firstly, the relationship is new, and clients may not necessarily be prepared or know what to expect. There may be further introductions required to departmental advisors, and subsequently, a whole host of questions and requests for highly sensitive information which can sometimes feel somewhat like an interrogation.

A whole heap of work lands on the client and for the internal client onboarding team, who are tasked with ensuring that all steps and details are meticulously followed. Compiling a client specific list of all the necessary and regulatory information can be tedious. Keeping on top of it all has its own challenges, making sure that the information is correct, verified. Chasing for additional information can also be highly time consuming and frustrating.

Fragmented systems and clunky manual processes don’t help onboarding teams and it certainly doesn’t provide clients with a smooth onboarding experience. However, having a centralised and managed systemised process can massively reduce the administration burden and provide clients with a more pleasant and intuitive interactive experience with their newly appointed accountant.

Bringing together all the steps required to manage the client onboarding journey through FibreCRM will not only delight you clients but destress your internal teams.

Client Onboarding for Accountants

• Authorise firmwide tasks activating multiple, client take-on processes
• Produce branded electronic Proposals & Engagement Letters with audited e-sign
• Centralise onboarding processes, track & report turnaround progress
• Automate task reminders for clients and your internal teams
• Provide sensitive data collection, securely on your branded AWS Portal
• Easy to use AML & KYC compliance checks, centralised & audited
• Workflows to trigger future Assessment/renewal/anniversary reminders
• One touch approval process to create new client in Practice Management

Deliver a consistent structured onboarding experience for clients and your team.

If you’re looking for some practical advice on how to simplify your client onboarding. Then book a discovery call today!